At Mantanani Island Resorts, your peace of mind and safety are paramount. As such, we require all guests to confirm their travel insurance coverage before proceeding with their booking. If you do not possess travel insurance, a pop-up window will appear, and you will be required to select our insurance coverage along with your room reservation.
Booking Process
We aim to facilitate a seamless booking process for all our guests, whether you already have travel insurance. Here is a more detailed explanation:
(a) Existing Travel Insurance:
If you already have a valid travel insurance policy that meets the necessary coverage requirements, you can proceed directly to the booking page. During this process, you can select your preferred room type, check-in, and check-out dates, and finalize your reservation without any additional insurance charges.
(b) No Existing Travel Insurance:
If you do not possess your own travel insurance, we offer the option of including our insurance coverage as part of your booking. When you choose this option, our insurance coverage will be added to your room rate. You will receive detailed information regarding the cost and extent of this coverage during the booking process.
This inclusion ensures that you are safeguarded against unexpected events during your stay at Mantanani Island Resort. We encourage you to thoroughly review the details of our coverage to understand its inclusions and any limitations it may have. Once you agree to include our insurance in your booking, you can proceed to confirm your reservation, with both the room rate and our insurance coverage included.
We trust that this clarification streamlines the booking process for you, regardless of your travel insurance status. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team. Your safety and comfort during your stay with us are of utmost importance.
Our Insurance Coverage
Our insurance coverage is exclusively offered to guests who do not possess their own travel insurance. We provide coverage up to a specified extent, and the particulars of our coverage will be presented during the booking process. It is imperative that you carefully review these details to comprehend the extent and constraints of our insurance.
Disclaimer
It is crucial for all guests to acknowledge the following disclaimer:
Mantanani Island Resort provides insurance coverage solely as a convenience to guests who lack their own insurance. The responsibility for obtaining and managing comprehensive travel insurance remains with the guest. We disclaim any liability or responsibility for any costs or expenses incurred by the guest during their stay, including, but not limited to, medical expenses, trip cancellations, or lost property. We strongly advise guests to meticulously review and understand the terms and conditions of both our insurance and any additional policies they may have.
Insurance Claims
In the unfortunate event that you need to make a claim on our insurance, please adhere to the instructions provided during your booking process. For any other claims, including those related to your personal travel insurance, kindly reach out to your respective insurance providers directly.
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We're available to assist you from 7:00 AM to 11:00 PM Malaysia local time (GMT+8) Please feel free to try again during this time.
Alternatively, you can reach out to us via email at [email protected]
We appreciate your understanding and look forward to connecting with you soon!
