Once a reservation has been confirmed, any cancellations or changes must be communicated to us via email or phone. The following penalties shall be imposed for a cancellation, shorten stay, or changing dates:
1. Cancellation Requests:
- Within 7 days or less before arrival or in case of a NO SHOW: No refund, full payment for all reserved nights required.
- 8-14 days before arrival: No refund, but you can reschedule your stay.
- 15-29 days before arrival: You can reschedule or receive a 50% refund
- 30 days or more before arrival: You can reschedule or receive a full refund.
- 1.1 Shortened Stays:
- Within 7 days or less before arrival: No refund, full payment for all reserved nights required.
- 8-14 days before arrival: No refund, but you can reschedule, regardless of the shortened stay.
- 15-29 days before arrival: You can reschedule or receive a 50% refund for the shortened days.
- 30 days or more before arrival: You can reschedule or receive a full refund for the shortened days
Note:
Rescheduling and Date Changes: Any changes to existing bookings depend on room availability and confirmation shall be subject to approval by JSK Mantanani Island Resorts. New rates will apply based on the date of your rescheduling request.
- 1.2 Third-Party Reservations:
If you booked through a third-party website, all cancellations must be handled directly with them. JSK Mantanani Island Resorts is not authorized to cancel or issue refunds for any third-party reservations. - Refund Processing: A 2% fee may be charged by the Payment Getaway, and the exact amount may vary based payment service provider.
- 1.3 Non-Guaranteed Reservations:
Reservations made without payment are not guaranteed by the resort.
