1. Guaranteed Reservations (by Credit Card / Bank Transfer / Cash Deposit): - Once a reservation has been confirmed, any cancellations must be communicated to us via email or fax. The following penalties shall be imposed for a cancellation / shorten stay / date modification: - (a) Request for cancellation: - • If JSK Mantanani Island Resorts is notified within 7 days or less prior to arrival, or in the case of a No Show; No refund will be given, the guest is responsible for all nights reserved. • If JSK Mantanani Island Resorts is notified between 8 to 14 days prior to arrival; Guest will be allowed to reschedule but no refund will be given, the guest is responsible for all nights reserved. • If JSK Mantanani Island Resorts is notified between 15 to 29 days prior to arrival; Guest will be allowed to reschedule or obtain 50% refund of the booking. • If JSK Mantanani Island Resorts is notified 30 days or more prior to arrival; Guest will be allowed to reschedule or obtain a full refund of the booking. (b) Request for shorten stays: - • If JSK Mantanani Island Resorts is notified within 7 days or less prior to arrival; No refund will be given, the guest is responsible for all nights reserved. • If JSK Mantanani Island Resorts is notified between 8 to 14 days prior to arrival; Guest will be allowed to reschedule but no refund will be given, regardless of the number of days length of stay was shortened. • If JSK Mantanani Island Resorts is notified between 15 to 29 days prior to arrival; Guest will be allowed to reschedule or obtain 50% refund of the number of days was shortened. • If JSK Mantanani Island Resorts is notified 30 days or more prior to arrival; Guest will be allowed to reschedule or obtain a full refund of the number of days was shortened. Note: Please note that any rescheduling / date modification to existing bookings will be subject to room availability, confirmation shall be subject to approval by JSK Mantanani Island Resorts and the change in rate shall be applied from the date of notification of rescheduling for the date changes. 2. For reservations made via a third-party website, cancellations must be made directly with the said third party: Note: When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the exact amount may vary based on the payment service provider. 3. JSK Mantanani Island Resorts is not authorized to cancel or issue refunds for any third-party reservations. 4. Non-guaranteed reservations: Reservations made without any payment are not guaranteed by JSK Mantanani Island Resorts.
1. For safety or commercial reasons, in the event of inclement weather which results in the cancellation of the last boat to JSK Mantanani Island Resorts; Guests may be allowed to reschedule or obtain a full refund of the booking, at the sole discretion of JSK Mantanani Island Resorts. 2. Save as set out above, JSK Mantanani Island Resorts will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.
1. Any eligible refund request will be processed within minimum of thirty (30) days from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.
Reservations:Kindly make your accommodation reservation at least 24 hours in advance of your arrival date.
Transportation Package (Malaysian):Our transportation package is available for purchase in advance from our booking page to travel between Jesselton Point Ferry Terminal, Kota Kinabalu and JSK Rampayan Jetty, Kota Belud. Alternatively, you can choose to drive yourself to JSK Rampayan Jetty, Kota Belud planning your journey ahead is recommended.
Transportation Package (Non-Malaysian):For non-Malaysian Package, we offer a complimentary transportation package for your journey between Jesselton Point Ferry Terminal, Kota Kinabalu and JSK Rampayan Jetty, Kota Belud.
Transportation Schedule:We kindly request all guests to strictly adhere to the scheduled departure times. The departure from the first pick-up point, Kota Kinabalu International Airport (KKIA), is set at 9.00 am (MYT, UTC+8). The second pick-up point at Jesselton Point Ferry Terminal is scheduled for 9.30 am (MYT, UTC+8).
Boat Schedule :Upon arrival, please note that boat transportation from JSK Rampayan Jetty, Kota Belud will strictly adhere to the scheduled times due to weather concerns. Boat boarding time is at 11.30 am (MYT, UTC+8).
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Apologies, but it seems you've reached us outside of our operating hours. We're available to assist you from7:00 AM to 11:00 PM Malaysia local time (GMT+8)Please feel free to try again during this time.Alternatively, you can reach out to us via email at [email protected]We appreciate your understanding and look forward to connecting with you soon!
JSK Mantanani Island Resorts Sdn. Bhd. (1416677-W)
Headquarter
Lot 73-0, Wisma New Far East, Jalan Lintas, 88300 Kota Kinabalu, Sabah, Malaysia.
Regional Sales Office (Kuala Lumpur)
Level 8, Centrepoint North, Mid Valley City Lingkaran Syed Putra Kiri, 59200 Kuala Lumpur, Malaysia. Tel: +60 3 2280 6974 Fax: +60 3 2280 6998
Monday-Friday
Office Hours : 8:00AM-5:30PM
After Hours : 5:30PM-11:00PM
Sunday & Public Holiday
Office Hours : 7:00AM-11:00PM
Please Contact (office) : +6088263388
Please Contact (after) : +60138800265
Please Contact : +60138800265
Email
Sales : [email protected]
Resort Policies
General Safety Rules
Best Rate Guarantee Policy
Privacy Statement
Payment Terms
Covid-19 Safety
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