Resort Policies

We strive to ensure a pleasant and safe stay for all our guests.
Provided below are the Policies and Procedures of our Resort.

-01-
Travel Insurance Policy & Disclaimer

Welcome to JSK Mantanani Island Resorts, where your safety and well-being are our utmost concern. To ensure a secure and hassle-free experience during your stay, we have implemented a travel insurance policy. This policy outlines the mandatory requirements and procedures related to travel insurance, as well as providing a clear understanding of our insurance coverage.

Section 1: Mandatory Travel Insurance Requirement

At Mantanani Island Resorts, your peace of mind and safety are paramount. As such, we require all guests to confirm their travel insurance coverage before proceeding with their booking. If you do not possess travel insurance, a pop-up window will appear, and you will be required to select our insurance coverage along with your room reservation.

Section 2: Booking Process

We aim to facilitate a seamless booking process for all our guests, whether you already have travel insurance. Here is a more detailed explanation:

  • (a) Existing Travel Insurance:
      • If you already have a valid travel insurance policy that meets the necessary coverage requirements, you can proceed directly to the booking page. During this process, you can select your preferred room type, check-in, and check-out dates, and finalize your reservation without any additional insurance charges.
  • (b) No Existing Travel Insurance:
      • If you do not possess your own travel insurance, we offer the option of including our insurance coverage as part of your booking. When you choose this option, our insurance coverage will be added to your room rate. You will receive detailed information regarding the cost and extent of this coverage during the booking process.

This inclusion ensures that you are safeguarded against unexpected events during your stay at Mantanani Island Resort. We encourage you to thoroughly review the details of our coverage to understand its inclusions and any limitations it may have. Once you agree to include our insurance in your booking, you can proceed to confirm your reservation, with both the room rate and our insurance coverage included.

We trust that this clarification streamlines the booking process for you, regardless of your travel insurance status. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team. Your safety and comfort during your stay with us are of utmost importance.

3. Our Insurance Coverage:

Our insurance coverage is exclusively offered to guests who do not possess their own travel insurance. We provide coverage up to a specified extent, and the particulars of our coverage will be presented during the booking process. It is imperative that you carefully review these details to comprehend the extent and constraints of our insurance.

4. Disclaimer:

It is crucial for all guests to acknowledge the following disclaimer:

Mantanani Island Resort provides insurance coverage solely as a convenience to guests who lack their own insurance. The responsibility for obtaining and managing comprehensive travel insurance remains with the guest. We disclaim any liability or responsibility for any costs or expenses incurred by the guest during their stay, including, but not limited to, medical expenses, trip cancellations, or lost property. We strongly advise guests to meticulously review and understand the terms and conditions of both our insurance and any additional policies they may have.

5. Insurance Claims:

In the unfortunate event that you need to make a claim on our insurance, please adhere to the instructions provided during your booking process. For any other claims, including those related to your personal travel insurance, kindly reach out to your respective insurance providers directly.

6. Compliance with this Policy:

Failure to adhere to this travel insurance policy may result in the inability to proceed with your booking or check-in at Mantanani Island Resort.

7. Review and Updates:

This Travel Insurance Policy and Disclaimer may be subject to updates and revisions. It is the responsibility of guests to review and understand the most recent version of this policy.

By proceeding with your booking at Mantanani Island Resort, you acknowledge that you have read, comprehended, and agreed to comply with the Travel Insurance Policy and Disclaimer presented in this document. Your cooperation in ensuring the safety and security of your stay on our beautiful island is greatly appreciated.

For any inquiries or clarifications, please do not hesitate to contact our customer support team (Shirny Lee [email protected],)

-02-
Articles

2.1. The Policies and Procedures set out the rules of our services, accountabilities, and the terms of staying in JSK Mantanani Island Resorts. These are an integral part of the agreement which becomes effective at:

  • (a) The time of booking;
  • (b) At the time of down-payment; or,
  • (c) Payment in full for the Guest’s stay in JSK Mantanani Island Resorts. By effecting the above, the Guest acknowledges that he/she has read and accepted the Policies and Procedures.

2.2. Our Policies manual is available for review at the Front Desk. 

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Check-In/
Check-Out

3.1. Check-in time: 03:00 P.M.; check-out time 12:00 P.M.

3.2. Guests checking into JSK Mantanani Island Resorts must be at least 18 years of age. Those under the age of 18 are permitted to check in if they are accompanied by an adult.

3.3 A valid Passport or ID is required during check-in.

3.4. Guest rooms should not be transferred to a third party under any circumstances. 

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Responsibilities
of Guest

4.1. The hotel room is a smoke-free area. Violation of this rule will result in an RM300 penalty fee to cover cleaning works and other inconveniences caused.

4.2. Guests will be fully liable for any damage done to the resort’s furnishings and technical equipment. JSK Mantanani Island Resorts reserves the right to charge the Guest’s credit/debit cards accordingly for any damages after his/her departure.

4.3. In the event of non-compliance to the Policies and Procedures, JSK Mantanani Island Resorts may refuse to extend services to the Guest in question. The Guest will be required to settle the bill for services to date and to pay for damages if any. 

-05-
Services

5.1. JSK Mantanani Island Resorts will provide Guests with:

  • 5.1.1. Comfortable environment and accommodation.
  • 5.1.2. Security.
  • 5.1.3. Housekeeping services.

5.2. For any complaints and comments regarding the quality of our service, the Guest may contact our Reception or Resort Manager.

5.3. Due to fire hazards, the use of any immersion heaters, kettles, and other similar devices which are not part of the hotel furnishings are strictly prohibited.

-06-
Miscellaneous

6.1. By confirming your booking, you will be deemed to have agreed to allow JSK Mantanani Island Resorts to collect and process your personal data, in accordance with the relevant laws. The Guest has the right to review and amend his/her personal information.

6.2. Excessive noise, unpleasant odours, or other irritants that may interfere with the comfort of other Guests, will not be allowed

6.3. Guests are not allowed to make any changes to their rooms and furnishings, including moving of furniture.

About
Operating Hour

  • Monday-Friday

    Office Hours : 8:00AM-5:30PM

    After Hours : 5:30PM-11:00PM

  • Sunday & Public Holiday

    Office Hours : 7:00AM-11:00PM

Contacts

  • Monday-Friday

    HQ: +6088263388

    Reservation : +60128828930

    Front Office : +60138800265

  • Sunday & Public Holiday

    Reservation : +60128828930

    Front Office : +60138800265

  • Email : [email protected]

Policy

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