Cancellations / Rescheduling and Refund Policies

TERMS & CONDITIONS

1. Guaranteed Reservations (by Credit Card / Bank Transfer / Cash Deposit):- Once a reservation has been confirmed, any cancellations must be communicated to us via email or fax. The following penalties shall be imposed for a cancellation:-

(a) 100% of the reservation payment will be forfeited if JSK Mantanani Island Resorts is notified within 7 days or less, or in the case of a No Show;
(b) 50% of reservation payment will be forfeited if JSK Mantanani Island Resorts is notified between 8 to 14 days;
(c) No penalty will be imposed if JSK Mantanani Island Resorts is notified within 15 days or more
(d) For reservations made via a third party website, cancellations must be made directly with the said third party.

2 JSK Mantanani Island Resorts is not authorised to cancel or issue refunds for any third-party reservations

3. Non-Guaranteed Reservations: - Reservations made without any payment are not guaranteed by JSK Mantanani Island Resorts.

4. In the event of bad weather conditions or unforeseen circumstances, which resulted in the cancellation of the last boat transfer to or from JSK Mantanani Island Resorts for safety or commercial reasons; all relevant food and lodging costs will be arranged and paid for by the resort management. No claims including refunds, resulting from such cancellations, shall be entertained.

BOOKING CANCELLATIONS AND POSTPONEMENT OF RESERVATION DATE DUE TO COVID-19:
Due to Covid-19, guests are now allowed to postpone their reservation to a later date without incurring any additional charges (subject to availability, applicable rates, and Covid-19 conditions) or request a credit voucher for the full amount of the original booking for later use. The credit voucher is valid for 6 months after the date of issue and is only useable if current Covid-19 restrictions permit so. Strictly no refunds will be issued for cancellations.

*The Covid-19 standard operating procedures (SOPs) in the country may change from time to time depending on future announcements by the Government.

Operating hours:
  • Monday to Friday (08:00 to 17:30)
  • Saturday (08:00 to 13:00)
Phone:
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