Cancellations / Rescheduling and Refund Policies

1. Guaranteed Reservations (by Credit Card / Bank Transfer / Cash Deposit): - Once a reservation has been confirmed, any cancellations must be communicated to us via email or fax. The following penalties shall be imposed for a cancellation / shorten stay / date modification: -

(a) Request for cancellation: -

• If JSK Mantanani Island Resorts is notified within 7 days or less prior to arrival, or in the case of a No Show; No refund will be given, the guest is responsible for all nights reserved.
• If JSK Mantanani Island Resorts is notified between 8 to 14 days prior to arrival; Guest will be allowed to reschedule but no refund will be given, the guest is responsible for all nights reserved.
• If JSK Mantanani Island Resorts is notified between 15 to 29 days prior to arrival; Guest will be allowed to reschedule or obtain 50% refund of the booking.
• If JSK Mantanani Island Resorts is notified 30 days or more prior to arrival; Guest will be allowed to reschedule or obtain a full refund of the booking.
(b) Request for shorten stays: -
• If JSK Mantanani Island Resorts is notified within 7 days or less prior to arrival; No refund will be given, the guest is responsible for all nights reserved.
• If JSK Mantanani Island Resorts is notified between 8 to 14 days prior to arrival; Guest will be allowed to reschedule but no refund will be given, regardless of the number of days length of stay was shortened.
• If JSK Mantanani Island Resorts is notified between 15 to 29 days prior to arrival; Guest will be allowed to reschedule or obtain 50% refund of the number of days was shortened.
• If JSK Mantanani Island Resorts is notified 30 days or more prior to arrival; Guest will be allowed to reschedule or obtain a full refund of the number of days was shortened.


Note: Please note that any rescheduling / date modification to existing bookings will be subject to room availability, confirmation shall be subject to approval by JSK Mantanani Island Resorts and the change in rate shall be applied from the date of notification of rescheduling for the date changes.

2. For reservations made via a third-party website, cancellations must be made directly with the said third party:
Note: When processing a refund, a fee of 2% may be charged to the guest by the Payment Gateway and the exact amount may vary based on the payment service provider.

3. JSK Mantanani Island Resorts is not authorized to cancel or issue refunds for any third-party reservations.

4. Non-guaranteed reservations: Reservations made without any payment are not guaranteed by JSK Mantanani Island Resorts.

1. For safety or commercial reasons, in the event of inclement weather which results in the cancellation of the last boat to JSK Mantanani Island Resorts; Guests may be allowed to reschedule or obtain a full refund of the booking, at the sole discretion of JSK Mantanani Island Resorts.

2. Save as set out above, JSK Mantanani Island Resorts will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. 

1. Any eligible refund request will be processed within minimum of thirty (30) days from the date of cancellation. The refund process may take longer during peak seasons, due to the increase in transaction volume.